Exceeding Your Customers' Expectations Seminar

The Four Secrets Of
Going Above And Beyond
How to Exceed Your
Customers' Expectations!

When you walk into a room and see all kinds of gifts on a table that are all shapes, all sizes, beautifully wrapped gorgeous gifts, and one gift that looks as if it has been stepped on thousands of times, are you wondering what is inside?


Unwrap These Gifts & Discover:

The difference in the old and new rules
What worked before and what's working now
The customer today
The ultimate best job
The 4 secrets of going above and beyond
The cost of an unhappy customer (internal and external)
Your own special gifts
How to interact with individual customers plus factors that will improve service
Factors that will create tension or dissatisfaction with individual customers
Ways to improve your oral communication and listening skills with customers
How to problem solve a variety of situations successfully
Creative thinking methods to motivate you to reach new goals
How to motivate yourself to become a leader
Discover the ultimate piece of customer service

In just 10 minutes you will have the ultimate tool to exceed your
customers' expectations simply by completing your Awareness Is Power® Assessment.
Each participant will receive their own customized Awareness Is Power®
that includes the following sections:

Individual Power Traits
Unique Talents
Powerful Communication
Communication Power Drain
Customer Interaction
Ultimate Environment
Individual Style
Natural and Adapted Style
Adapted Style
Powers of Want
Powers of Need
Areas for Development
Action Plan

In This Interactive Session You Will Experience:
Buzz Group Networking
Action Planning
Object Lesson
Carry Over Activity

Receive your own personal gift that is
the ultimate piece of customer service.
Discover the gift that will help you go
above and beyond your customers' expectations!