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Unwrap
These Gifts & Discover:
•
The difference in the old and new rules •
• What worked
before and what's working now •
• The customer today •
• The ultimate
best job •
• The 4 secrets of going above and beyond
•
• The cost
of an unhappy customer (internal and external) •
• Your own special gifts •
• How to interact
with individual customers plus factors that will improve service
•
• Factors that will create tension or
dissatisfaction with individual customers •
• Ways to improve
your oral communication and listening skills with customers
•
• How to problem solve a variety of
situations successfully •
• Creative
thinking methods to motivate you to reach new goals •
• How to motivate yourself to become
a leader •
• Discover the ultimate piece of
customer service •
In
just 10 minutes you will have the
ultimate tool to exceed your
customers' expectations simply by completing your Awareness Is Power® Assessment.
Each participant will receive their own customized Awareness
Is Power®
Report that includes the following sections:
Individual
Power Traits
Unique Talents
Powerful Communication
Communication Power Drain
Customer Interaction
Ultimate Environment
Awareness
Individual Style
Natural and Adapted Style
Adapted Style
Powers of Want
Powers of Need
Areas for Development
Action Plan
In This Interactive Session You Will Experience:
Brainstorming
Buzz Group Networking
Action Planning
Object Lesson
Games
Carry Over Activity
Receive your own personal
gift that is
the ultimate piece of customer service.
Discover
the gift that will help you go
above and beyond your customers' expectations! |
